Shopping help
A little help with your order
Sizing, shipping and what happens after you click order. Here are the things worth knowing.
How are By Tee pieces made?
Our pieces are made to order. Production begins after you place your order, so please allow time for both making your piece and shipping it.
Where do you ship?
We currently ship to addresses in the United States. We do not offer express shipping at this time.
How much is shipping?
Standard US shipping is $7.99 per order, with free shipping on orders of $125 or more after discounts and before tax. Your shipping total is shown at checkout. Read the shipping policy.
When will my order arrive?
Production and transit are separate. Any delivery estimate shown with your order is an estimate, not a guarantee. If you have a question about an order’s progress, contact us with your order number.
How do I track my order?
When your order ships, we send a shipment confirmation with tracking when available. A new label can take time to show movement in the carrier’s system.
How do I choose my size?
Start with the size guide and fit notes on the individual product page. Fits vary between pieces, so compare the listed measurements with a garment you already like. Better Days and Making Room have specific sizing advice on their pages. If you’re unsure before ordering, ask us for help.
How should I care for my piece?
Follow the care label on your item and any care instructions listed on its product page. Instructions can differ between garments, totes and blankets. If you cannot find the information you need, contact us with the product name before washing.
Can I change or cancel an order?
Email teamtee@byteedesigns.com as soon as possible with your order number and the change you need. Changes or cancellations are not guaranteed once production or processing has started.
What if I entered the wrong address?
Email us immediately with your order number and the correct address. We’ll check whether a change is still possible; it cannot be guaranteed after production or processing begins.
Can I return something or exchange my size?
Because our pieces are made to order, we do not normally accept returns or exchanges for choosing the wrong size or color, changing your mind, or no longer wanting the item. Please check the measurements and product details before ordering. Read the return and refund policy.
What if my item is damaged, defective, misprinted or incorrect?
Email us within 30 days of receiving it. Include your order number, a description of the issue and clear photos. We’ll review it and arrange an appropriate replacement or refund where applicable. Please do not send anything back unless we ask you to.
My tracking says delivered, but I cannot find my package.
Check your delivery area and with other members of your household, then contact the carrier. If you still need help, contact us with your order number and tracking details.
Where does an approved refund go?
Approved refunds go back to the original payment method. Your bank or payment provider determines how long it takes to appear.
How can I reach you?
Use our contact form or email teamtee@byteedesigns.com. For an existing order, include the order number so we can find it.
This guide summarizes our current shipping and return and refund policies. Please read those pages for the full details.